Promotional Logistics Made Simple, Effective and Reliable

Yes, we understand that not every product fits a standard logistics model. Our team works closely with clients to design bespoke refrigerated logistics solutions for goods that require specific handling protocols, narrow temperature tolerances, or enhanced compliance oversight. From time-sensitive pharmaceuticals and clinical trial materials to premium perishable goods and high-value specialty items, we assess the entire product lifecycle, such as storage, transport, handling, and delivery conditions.

We tailor our cold chain services to the product, not the other way around. When moving nutraceuticals, fresh food, clinical trial supplies, or ready-to-serve event stock, our fleet is equipped to maintain precise temperature conditions across transport and storage. We offer multi-zone vehicles, calibrated cooling systems, and data-logged temperature tracking to ensure compliance with industry standards like HACCP, TGA, or pharmaceutical cold chain guidelines.

We provide full-service support for sampling campaigns, including cold storage, custom kitting and gift and goodie bag or show bag packing, event logistics including dedicated pickup and delivery coordination, and of course geospatial tracking. Campaigns are mapped to specific delivery windows, locations, and recipient types, be it retail outlets, event activations, or direct-to-consumer sampling.

As part of our specialised promotional logistics offering, we manage every step of the process, from concept to creation and activation. We are detailed planners and build experiential marketing campaigns that not only cover kitting and successful event prepping. We manage storage and transport of stock and promotional equipment ensuring your products arrive in perfect condition and make the right impact. Our team handles the operational complexity behind the scenes, so your brand reaches the right audience at the right time, without delays or distribution gaps. We call them the moments that matter.

We offer flexible sampling solutions tailored to both small-scale and nationwide campaigns. Yes, we gladly support small-scale sampling activations; however, to maintain the quality, scope, and reach of your campaign, a minimum budget of $25,000 is required. This ensures we can effectively plan, execute, and deliver a measurable impact aligned with your marketing goals.

From efficient packing and chilled last-mile delivery for local activations to regional staging and temperature-controlled freight coordination for national rollouts, we scale operations to suit your needs. Our team manages route planning, delivery windows, recipient segmentation, and post-dispatch reporting, keeping your logistics seamless and your campaign performance on track.

Yes. We manage complex campaign logistics end-to-end, starting with bulk dry or cold storage and continuing through detailed picking and packing, labelling, and branded packaging tailored to your campaign requirements. Our operations team coordinates multi-location delivery schedules, route optimisation, and precise timing to meet even the most demanding rollout plans. We also ensure full compliance with temperature control standards, handling protocols, and product presentation guidelines, so your goods arrive on time, in perfect condition, and fully campaign-ready.

Our dedicated refrigerated couriers and special ops #chillcrew play a critical role in this process, ensuring temperature integrity is maintained during last-mile delivery and key message is delivered. After all these are the “Moments that Matter.”

For example, on the smaller side we successfully delivered a few thousand incredibly delciate Messina Mushroom ice cream cakes for Ebay’s birthday, 60,000 units of customised Coca-Cola ‘Love Cans’ across two sites over two weeks during World Pride. On the larger end of the scale we have designed and delivered campaigns of 1 million+ units of V Energy, Vitamin Water and Coke just to name a few. This demonstrates our ability to execute high-volume, time-sensitive activations with precision.

There is no other temperature controlled logistics company in the Southern Hemisphere that has the ability, scale and portfolio that CHILL does. Period.

Our picking and packing service includes product intake, temperature-controlled storage, unit picking, branded packing, labeling, and dispatch. Each step is quality-controlled and barcode-tracked to maintain speed and accuracy. Our operations are built to meet the exacting standards of temperature-sensitive goods, with clearly defined processes that support both compliance and operational reliability.

We also accommodate variable order volumes, SKU complexity, and delivery formats, when you’re distributing single-item orders or multi-product kits. Packing specifications, such as carton configuration, branded inserts, or grouped delivery sequencing, can be tailored to your campaign or retail requirements. All tasks are handled within cold storage zones to maintain product integrity right up to the point of dispatch.

Yes. Our infrastructure is built to scale alongside your business. From small-business fulfillment to enterprise-level distribution, we seamlessly expand storage capacity, workforce, and dispatch operations as order volumes grow. Our facilities are designed for high-throughput performance, supported by efficient workflows and zone-based handling to manage multiple SKUs and complex fulfilment needs. Integrated systems provide real-time stock visibility, order tracking, and performance reporting, enabling better planning and faster decision-making.

Our cold chain logistics expertise ensures temperature consistency and product integrity at every stage, allowing you to scale confidently without compromising service quality or compliance. This is especially valuable when your business grows steadily or responds to seasonal spikes.